Frequently Asked Questions .

Yes, just visit any of our stores, no need to book in advance. We always have a large selection of bikes ready for you.

Please note: Our online booking system only allows reservations for the following day. Same-day bookings are not available online.

Yes, you can easily reserve your bike here.

If you prefer not to reserve, don’t worry, our XL stores always have plenty of standard bikes available when you arrive.

Please note: If you’d like to rent a special bike (such as e-bikes, cargo bikes, or tandems), we recommend booking in advance, as these popular models can sell out quickly.

The price depends on the type of bike and how long you want to rent it. You can see all current rates on our Rental Bikes page.

Yes, you can cancel your reservation.
If you cancel at least 48 hours before your rental period starts, you’ll receive a full refund.
For cancellations made less than 48 hours in advance, please contact us directly to discuss your options.

It depends on the situation, so please contact our reservations team—they’ll be happy to help you with group discounts and options.

Our terms and conditions are available here.
If you have any questions about them, please feel free to contact us—we’re happy to help!

Yes, we offer a free, detailed city center map with every rental—showing bike lanes, tram routes, and all the highlights of Amsterdam.
If you plan to cycle further, we also provide maps covering longer routes, including the countryside.

We’ve even created custom self-guided bike tours to help you explore more:
Explore Amsterdam with Self-Guided Bike Tours.

If you need more information, feel free to contact us.

Our partners offer guided bike tours for those who want to explore Amsterdam with a local expert. Join a daily ride to discover the city’s most spectacular sights and learn about its history and culture. We have several tour options available—please <a href=”https://black-bikes.com/contact/” target=”_blank” rel=”noopener”>contact our reservations desk</a> for more details.

Yes, we have tandem bikes and tandem for kids and adults available at our shop. We recommend making a reservation, as tandems are very popular and can sell out quickly during high season.

Yes, we rent e-bikes and cargo e-bikes (Urban Arrow).
Reserve your e-bike or Urban Arrow here.

No, we don’t rent motorized bikes or scooters. At Black Bikes, we only offer bikes that produce zero pollution—so you get to move yourself and stay fit while exploring the city!

We have children’s bikes for ages 5–7 and 7–11. Younger children can ride in a child seat, and older kids are often tall enough for a regular town bike.

To rent an e-bike, you need to bring a valid proof of identity (passport or European identity card—driving licenses are not accepted).

For regular e-bikes, a credit card authorization of €250 is required.
For cargo e-bikes, the authorization is €500.

E-bikes and other special bikes (such as tandems, cargo bikes, e-cargo bikes, and children’s bikes) must be returned to the original location where you rented them. This helps us ensure the best experience for all customers.

Yes, the e-bike comes with a charger. We will also explain how to charge and lock the battery.

E-bikes and other special bikes must be returned to the original location to ensure the best experience for all customers.